Clinical Lead
Job No:
PCRS860
Location:
Surrey
Clinical Lead
Foundry Surrey
Regular Full Time (35 hours weekly) | Anticipated Start Date: June 9, 2025 | Grid 28 ($48.45- $50.64/hour) | Reports to: Wendy Potter, Manager
Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at hr@pcrs.ca. Personal information will be kept confidential.
Opportunity
As part of a multi-disciplinary, integrated services model, the Clinical Supervisor administers, oversees and coordinates allied health services offered by Foundry Surrey, ensuring the seamless delivery of core service streams. They provide clinical leadership for the development, delivery and evaluation of services, outcomes and care planning for the effective utilization of resources through a systems and integration perspective. They act as a clinical resource to staff, students and inter-professional team members, facilitate effective problem solving and promote collaboration. The Clinical Supervisor establishes priorities and coordinates work assignments and schedules. They identify learning needs and interests of staff, provide educational and orientation programs, coach and mentor, conduct performance evaluations and provide formal feedback. They interpret, implement and monitor policies, procedures and standards related to client care. They collaborate with interdisciplinary team members, other Foundry centres and health and community providers to ensure timely and seamless delivery of services. They identify, coordinate and promote evaluation, research and quality improvement initiatives. The Clinical Coordinator participates in team and/or local committees and internal and external case conferences.
Responsibilities
- Provides clinical leadership, mentoring and consultation to the centre’s interdisciplinary service providers, students, interns and partners in the clinical care of young people and their families. Collaborates in problem solving clinical cases, providing and/or recommending interventions, programs, resources and literature to promote continuity of care and effective treatment and resource utilization.
- Oversees daily workflow for walk-in counselling and other centre allied health services and programs, including monitoring caseload allocation where appropriate. Provides clinical support and supervision for walk-in counselling, with an emphasis on evidence-informed and culturally responsive practice.
- Collaborates with physicians, nurse practitioners, the inter-professional team and other services to develop, implement and evaluate comprehensive care plans and interventions for youth and their families using systematic assessment, best practices and evidence-based standards, involving the youth and, where appropriate, the family in the context of their community.
- Emphasizes the importance of providing integrated services for clients. Acts as a resource for mental health and substance use issues. Promotes collaboration between staff and families to highlight client concerns.
- In collaboration with the centre manager, develops, implements, delivers and evaluates education services for service providers utilizing an evidence-based model. Uses methods such as assessing individual and group learning needs; determining resources and learning environment required; developing, organizing and scheduling education sessions; and developing education materials and resources.
- In collaboration with the centre manager, ensures appropriate client records are maintained by Foundry service providers in accordance with established standards.
- Participates in committees, task groups, continuing education and/or community initiatives acting as an advocate for the goals and objectives of the clinical team; facilitating the development of clear, efficient service and referral pathways; and promoting optimal support for clients and their informal support network to improve access, integration and coordination of services.
- In collaboration with the centre manager, engages in ongoing program planning, development, evaluation and quality improvement activities that facilitate team goal setting, problem solving, conflict resolution and collaboration. Reviews data, feedback, standards, procedures and protocols to determine opportunities for quality improvement and provides input and recommendations for improved service delivery and to reduce gaps and barriers in services.
- In conjunction with the centre manager, selects and hires new staff and provides orientation and training for staff as needed. Provides input to the program manager on performance evaluations and helps identify and support development of staff.
- Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
- Performs other related duties as required.
Qualifications
- Master’s degree in social work, clinical counselling or behavioural science; RCC or registration with appropriate professional association
- 3-5 years of experience leading a clinical counselling team within a health care setting;
- Experience working in a multi-disciplinary team;
- Experience working directly with youth;
- Experience with developing policies and procedures and designing and delivering community programs;
- Primary care experience (optional)
Skills and Abilities
- Comprehensive knowledge of the broad range of issues pertaining to mental health and substance use among adolescents, young adults and their families;
- Demonstrated knowledge of supervisory and consultative processes and of clinical supervision models, with the ability to identify learning needs, teach, coach and provide clinical information and supervision;
- Demonstrated therapeutic skills and the ability to apply theory and practice in the areas of case management and individual, family and group therapy with clients;
- Demonstrated knowledge and application of trauma-informed and culturally safe principles of care;
- Demonstrated knowledge of team-based primary care;
- Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (such as the Mental Health Act; Adult Guardianship Act; Health Care (Consent) and Care Facility (Admission) Act);
- Ability to work effectively with others in an interdisciplinary, multicultural environment, including understanding the frameworks of other disciplines;
- Ability to manage crisis situations and provide leadership to staff in the management of client crises;
- Ability to make effective referrals in a collaborative manner, reflecting in-depth knowledge of community resources;
- Physical ability to carry out the duties of the position.
Who We Are
Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.
We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.
Our Vision Everyone thriving in strong, healthy communities!
Our Mission To inspire healthy and inclusive communities through leadership and collaboration.
Our Values Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being
We Offer
- Equitable Base Pay – we are a Certified Living Wage Employer
- Generous paid vacation time, personal time, sick time; additional paid time off for life events
- Additional paid holidays, ex. Easter Monday, Boxing Day *
- Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
- Disability and Life Insurance Coverage *
- Employee & Family Assistance Program including preventative health & counselling *
- Membership in the Municipal Pension Plan with generous employer contributions *
- Flexible schedules and earned time off program *
- Full-day agency orientation and extensive training, with regular ongoing performance evaluations
- In-house digital and classroom learning opportunities; staff funding for professional development *
- Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.
* Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.