Database and System Administrator

Quality Assurance and Technology, Vancouver Head Office

Regular Full Time (35 hours weekly)  |  Grid 22 ($39.14 - $40.80/hour)  |  Reporting to: Director, Technology and Social Impact

Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at hr@pcrs.ca. Personal information will be kept confidential.

Opportunity

The Administrator will collaborate closely with the Director of Technology and Social Impact to support the rollout of productivity projects within Salesforce and Microsoft applications (e.g., MS Teams, MS SharePoint). The goal is to enhance the efficiency and accuracy of data collection, improve data cleansing processes, and strengthen overall data management within Microsoft systems and Salesforce. The Administrator will also work with the Information Technology (IT) and Quality Assurance teams to ensure proper support and seamless execution of these initiatives.

Responsibilities

• Oversee the administration, maintenance, and support of Salesforce and Microsoft systems and databases in collaboration with the Information Technology (IT) and Quality Assurance (QA) departments.
• Identify system issues, gaps, and inefficiencies that may impact user experience and productivity. Use analytical skills to diagnose root causes of problems.
• Work closely with stakeholders to understand business requirements and workflows. Propose and implement, in collaboration with consultants and staff, technical solutions that bridge system gaps and enhance user experience across various teams and programs.
• Support the quality teams to provide support to end-users by troubleshooting system issues and offering solutions. Create user guides, training materials, and training sessions to ensure users can effectively utilize systems.
• Work with the Director of Technology and Social Impact on ensuring data integrity, accuracy, and reporting from Salesforce.
• Continuously assess the performance of systems and databases. Propose and implement optimizations to improve efficiency, scalability, and user productivity.
• Collaborate with cross-functional teams to gather requirements, understand workflows, and deploy system updates or changes that support diverse user needs.

Qualifications

• 2+ years of experience in system administration, database management, or IT support, with specific experience in Salesforce and/or Microsoft technologies (e.g., Office 365, SQL Server, SharePoint, Power BI).
• Excellent written and verbal communication skills to interact with diverse teams and translate technical solutions into user-friendly terms.
• Proficiency in database management, system troubleshooting, and administering software applications.
• Ability to understand the needs of different users and work across various programs, balancing technical requirements with productivity goals.

Additional Assets

• Salesforce Administrator or Microsoft Certified Solutions Associate (MCSA) certifications are a plus.
• Familiarity with integrating systems and data across different platforms (Salesforce, Microsoft, other third-party applications).

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About PCRS

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

Our Vision     Everyone thriving in strong, healthy communities!

Our Mission   To inspire healthy and inclusive communities through leadership and collaboration.

Our Values    Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

We Offer Our Staff

• Equitable Base Pay – we are a Certified Living Wage Employer
• Generous paid vacation time, personal time, sick time; additional paid time off for life events
• Additional paid holidays, ex. Easter Monday, Boxing Day *
• Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
• Disability and Life Insurance Coverage *
• Employee & Family Assistance Program including preventative health & counselling *
• Membership in the Municipal Pension Plan with generous employer contributions *
• Flexible schedules and earned time off program *
• Full-day agency orientation and extensive training, with regular ongoing performance evaluations
• In-house digital and classroom learning opportunities; staff funding for professional development *
• Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.

* Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.