Manager, Social Impact & Quality Improvement

CQI Department, Head Office (The Link), Vancouver

Regular Full Time  |  Grid 40 ($45.18 - $47.56/hour)  |  Reporting to: Director, Technology & Social Impact

Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at hr@pcrs.ca. Personal information will be kept confidential.

Opportunity

We are seeking a dynamic and strategic Manager of Social Impact and Quality to lead our efforts in enhancing data collection practices and implementing our evaluation framework. This role will engage closely with program managers to support the rollout of various technology tools, as well as develop reports and dashboards in Salesforce that drive service delivery and enhance our service excellence.

Responsibilities

• Data Collection and Evaluation Framework:
  • Strengthen data collection practices to ensure accuracy and reliability.
  • Implement the evaluation framework across programs.
• Technology and Reporting:
  • Collaborate with program managers to support the integration of technology tools.
  • Develop and manage reports and dashboards in Salesforce to facilitate effective service delivery.
• Accreditation Committee Leadership:
  • Lead and coordinate the activities of the Accreditation Committee.
  • Ensure compliance with accreditation standards and drive quality improvement initiatives.
• Quality Improvement Plan Implementation:
  • Roll out the PCRS Quality Improvement Plan across all programs.
  • Conduct regular file audits to ensure adherence to quality standards and provide feedback for corrections.

• Problem Solving and Innovation:
  • Utilize problem-solving skills and out-of-the-box thinking to address quality and process improvement initiatives.
  • Collaborate with managers to identify areas for improvement and implement effective solutions.

Qualifications

Education:

• Bachelor’s degree in social sciences, Business Administration, Quality Management, or a related field. A master’s degree is preferred.

Experience:

• 3+ years of experience in quality assurance, social impact assessment, or a related field.
• Proven track record of implementing quality improvement projects and social impact initiatives.

Skills:

• Strong understanding of quality assurance principles and methodologies.
• Knowledge of social impact measurement frameworks and tools.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data.
• Proficiency in project management, including planning, execution, and monitoring.

Communication:

• Exceptional verbal and written communication skills, capable of presenting findings to diverse stakeholders.
• Experience in stakeholder engagement and collaboration across various sectors.

Leadership:

• Demonstrated ability to lead teams and drive cross-functional collaboration.
• Experience in training and mentoring staff on quality and social impact practices.

Technical Proficiency:

• Familiarity with relevant software tools for data analysis and project management.
• Understanding of regulatory compliance related to quality and social impact.

Personal Attributes:

• Strong commitment to ethical practices and social responsibility.
• Ability to work independently and adapt to changing priorities.

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About PCRS

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

Our Vision     Everyone thriving in strong, healthy communities!

Our Mission   To inspire healthy and inclusive communities through leadership and collaboration.

Our Values    Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

We Offer Our Staff

• Equitable Base Pay – we are a Certified Living Wage Employer
• Generous paid vacation time, personal time, sick time; additional paid time off for life events
• Additional paid holidays, ex. Easter Monday, Boxing Day *
• Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
• Disability and Life Insurance Coverage *
• Employee & Family Assistance Program including preventative health & counselling *
• Membership in the Municipal Pension Plan with generous employer contributions *
• Flexible schedules and earned time off program *
• Full-day agency orientation and extensive training, with regular ongoing performance evaluations
• In-house digital and classroom learning opportunities; staff funding for professional development *
• Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.

* Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.