Assistant Manager, Employment Services Midtown
Job No:
PCRS779
Location:
Vancouver
Assistant Manager of Employment Services - Midtown
WorkBC Midtown
Regular Full Time | Grid 23 ($41.56 - $43.42/hour) | Reporting to: Manager of Employment Services - Midtown
Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at hr@pcrs.ca. Personal information will be kept confidential.
Opportunity
Pacific Community Resources Society is seeking an experienced leader to coordinate the efforts of the WorkBC program in Vancouver. Overseeing the day-to-day operations of the Centre, the Assistant Manager is responsible for providing training and supervision to staff. They will lead their team of Employment Counsellors to develop and implement strategies that ensure effective service delivery and consistent evaluation of program operations to achieve the outcomes of the program. This position works closely with the Manager, and additional Assistant Manager to promote best practices, ensure high-quality services and fiscal viability of the program.
The Assistant Manager will have strong understanding of WorkBC policies and expertise working within the WorkBC model, as they will be responsible for auditing case files, approving training applications and ensuring compliance with eligibility requirements. As the WorkBC program and policies evolve and change, the coordinator will adapt and disseminate the information and changes to the staff team, training them to fulfill their job duties.
This position requires working evenings and weekends based on operational need.
Responsibilities
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Lead and develop an engaged, collaborative and effective Employment Counsellor team.
- Work with Manager to ensure hiring, onboarding, accommodations and termination of staff is completed as required.
- Maintain staff schedule; ensuring accuracy of timesheets by managing and recording attendance, leaves of absences and earned time off.
- Prepare annual performance reviews for direct reporting staff and ensure that leadership team is completing for all staff.
- Be available to staff for consult or provide training regarding policy issues, labour market information, program development and leadership.
- Communicate effectively with team members and peer managers and participate in the leadership team and team efforts.
- Provide opportunities for staff professional development and training.
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Work within applicable Act/Regulations and roles of government and funders. Identify, address and resolve issues related to policy, service provision, and facilities where applicable.
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Apply Occupational Safety and Health standards as per WorkSafeBC to safeguard the health and safety of staff.
- Understand and apply relevant policies and procedures.
- Maintain effective and appropriate relationships with funders, partner service delivery organizations, government officials, volunteers, and community groups.
- Advocate and promote the WorkBC Centre’s services, funding needs, and value to the community.
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Provide relevant information to Manager in support of the monthly invoice to funder; proactively monitoring that all contractual obligations are met, reconciling any deficiencies in a timely manner.
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Track and approve employee mileage and other program related expenses.
- Understand and effectively use relevant technologies, including following proactive data security measures.
- Ensure staff are trained on the ICM database to capture data accurately.
Qualifications
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Certification / Degree in human services or related field plus leadership experience.
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Experience in WorkBC client case management.
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Expertise in the labor market and employability issues relating to a variety of specialized populations and familiarity with associated legislation and ministry policies.
- Criminal Record Check including the vulnerable sector.
- Thorough knowledge of WorkBC employment services including knowledge of the Ministry databases.
- Excellent computer skills and administrative capability that would support the development and implementation of e-based training, assessments, and registration; proficient in MS Office and ability to work with complex databases, specifically the Integrated Case Management (ICM) system.
Additional Assets
- Mental Health First Aid certification.
- De-Escalation/Non-Violent Intervention training.
- Occupational First Aid – Level 1.
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About PCRS
Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.
We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.
Our Vision Everyone thriving in strong, healthy communities!
Our Mission To inspire healthy and inclusive communities through leadership and collaboration.
Our Values Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being
We Offer Our Staff
- Equitable Base Pay – we are a Certified Living Wage Employer
- Generous paid vacation time, personal time, sick time; additional paid time off for life events
- Additional paid holidays, ex. Easter Monday, Boxing Day *
- Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
- Disability and Life Insurance Coverage *
- Employee & Family Assistance Program including preventative health & counselling *
- Membership in the Municipal Pension Plan with generous employer contributions *
- Flexible schedules and earned time off program *
- Full-day agency orientation and extensive training, with regular ongoing performance evaluations
- In-house digital and classroom learning opportunities; staff funding for professional development *
- Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.
* Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.