Manager of Employment Services
Job No:
PCRS759
Location:
Surrey
Manager of Employment Services
WorkBC North Surrey
Regular Full Time | Grid 50 ($52.05 - $54.30/hour) | Reporting to: Director of Employment Services, Calum Scott
Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at hr@pcrs.ca. Personal information will be kept confidential.
Opportunity
PCRS is proud to partner with Options Community Services (Options) in the North Surrey WorkBC Catchment. The Manager of Employment Services will report to Options Senior Program Manager for day to day operations of the Guildford WorkBC Centre and are a key member of a mixed leadership team including management from Options and PCRS. This position will report to the PCRS Director of Operations, Employment Services regarding PCRS human resources, policies and strategic initiatives.
The Manager of Employment Services is accountable for the overall management of the Guildford WorkBC Centre. Overseeing the day-to-day operations of the Centre, the Manager is responsible for providing training and supervision for staff. They will lead their team to develop and implement strategies that ensure effective service delivery and consistent evaluation of program operations to achieve the outcomes of the program. Additionally, they will be responsible to promote best practices, ensure high-quality services and the fiscal viability of the program. The Manager also provides human resources supervision to PCRS staff at the Whalley WorkBC Centre.
The Manager will have management experience, a strong understanding of WorkBC policies and expertise working within the WorkBC model, as they will be responsible for auditing case files, ensuring applications for financial supports follow policy and budget guidelines and ensuring compliance with eligibility requirements. As the WorkBC program and policies evolve and change, the Manager will adapt and disseminate the information and changes to the staff team, training them to fulfill their job duties.
Key Areas of Accountability:
- Operational Leadership
- Team Management and Development
- Stakeholder Relations
- Financial Management
- Quality Assurance and Risk Management
This position may require working evenings based on operational need.
Responsibilities
Operational Leadership
- Implement and evaluate performance against the Annual Business Plan.
- Ensure overall operations, quality assurance and service delivery; implement and administer contracts; monitor, report, and assess service performance related to meeting contract outcomes.
- Work within applicable Act/Regulations and roles of government and funders. Identify, address and resolve issues related to policy, service provision, and facilities where applicable.
- Respond to client complaints and address concerns through identified complaint procedures.
- Produce and provide reports both regularly scheduled and when needed to Options.
- Apply Occupational Safety and Health standards as per WorkSafeBC to safeguard the health and safety of staff.
- Understand and apply relevant PCRS and Options policies and procedures.
Team Management and Development
- Lead and develop an engaged, collaborative and effective staff team.
- Ensure hiring, onboarding, accommodations and termination of staff is completed as required, in coordination with PCRS and Options.
- Maintain staff schedule; ensuring accuracy of timesheets by managing and recording attendance, leaves of absences and earned time off.
- Prepare annual performance reviews for direct reporting staff and ensure that leadership team is completing for all staff.
- Be available to staff for consult or provide training regarding policy issues, labour market information, program development and leadership.
- Communicate effectively with team members and peer managers and participate in the leadership team and team efforts.
- Provide opportunities for staff professional development and training.
Stakeholder Relations
- Maintain effective and appropriate relationships with Options, funders, partner service delivery organizations, government officials, volunteers, and community groups.
- Advocate and promote the WorkBC Centre’s services, funding needs, and value to the community.
- Share and/or present best practices, innovative developments, tools and resources in community/stakeholder forums.
- Participate in committees, working groups, and associations; and develop community networks relevant to WorkBC services.
Financial Management
- Work with Options to manage the financial aspects of the WorkBC Centre
- Provide relevant information to Option in support of the monthly invoice to funder; proactively monitoring that all contractual obligations are met, reconciling any deficiencies in a timely manner.
- Forecast program revenues and contractual obligations; adapt to and plan changes as needed.
- Track and approve employee mileage and other program related expenses.
- Ensure annual organizational contractual financial maximums are adhered to.
Quality Assurance and Risk Management
- Understand and effectively use relevant technologies, including following proactive data security measures.
- Ensure staff are trained on the ICM database to capture data accurately.
- In consultation with Options Senior Manager and Quality Assurance and Training Manager evaluate and disseminate data quality using the Business Intelligence Portal; implement systems and processes to meet and exceed key performance measures.
Qualifications
- University graduation in social work, social sciences, vocational counselling or equivalent combination of education and experience. Post secondary education in management or business administration preferable or equivalent experience.
- Criminal Record Check including the vulnerable sector.
- Direct experience managing a WorkBC contract.
- Excellent knowledge of Employment & Labour Market Services Division programs and strategies and relevant government legislation.
- Knowledge of employee relations, recruitment, and retention best practices
- Demonstrated experience in program management, staff leadership, supervision, fiscal management, and budgeting.
- Experience working with target populations.
- Experience creating and working within a culturally inclusive environment for staff, partners, and participants.
- Effective team building, coaching and mentoring skills.
- Strong verbal, interpersonal, presentation, and written communication skills.
- Excellent time management skills: ability to balance multiple, often conflicting priorities.
Additional Assets
- Criminal Records Check including the vulnerable sector.
- Class 5 Driver's License
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About PCRS
Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.
We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.
Our Vision Everyone thriving in strong, healthy communities!
Our Mission To inspire healthy and inclusive communities through leadership and collaboration.
Our Values Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being
We Offer Our Staff
- Equitable Base Pay – we are a Certified Living Wage Employer
- Generous paid vacation time, personal time, sick time; additional paid time off for life events
- Additional paid holidays, ex. Easter Monday, Boxing Day *
- Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
- Disability and Life Insurance Coverage *
- Employee & Family Assistance Program including preventative health & counselling *
- Membership in the Municipal Pension Plan with generous employer contributions *
- Flexible schedules and earned time off program *
- Full-day agency orientation and extensive training, with regular ongoing performance evaluations
- In-house digital and classroom learning opportunities; staff funding for professional development *
- Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.
* Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.