Client Services Representative

WorkBC North Surrey (Guildford)

Regular Full Time  |  Grid 7 ($25.98 - $27.07/hour)  |  Reporting to: Assistant Manager, Employment Services

Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at hr@pcrs.ca. Personal information will be kept confidential.

Opportunity

Pacific Community Resources Society is seeking an experienced, energetic, and engaging Client Services Representative to provide reception and administrative support to staff and stakeholders of the WorkBC center. The Client Service Representative will be responsible for basic reception duties, general maintenance of the office area, and providing administrative support to the staff and leaders of the center. This position requires excellent communication and problem-solving skills, as pre-screening individuals for eligibility and services is essential, on the phone as well as in person. Since the center is open to the public, the Client Services Representative will be comfortable engaging with diverse people with a variety of challenges and needs to be flexible and adaptable, able to identify priorities and adapt to changes.

The Client Services Representative will require excellent computer skills, to be familiar with Microsoft Office Suite and to work on complex databases. As for ordering and maintaining an inventory of office supplies and financial supports are part of the role, organization and detailed-oriented are attributes essential to this position. Since this position is often the first point of contact with the center, it is essential that the Client Services Representative be knowledgeable about the WorkBC services available and be able to provide accurate information to those who inquire.

This position works Monday – Friday 9:00a.m. to 4:30 p.m. based on operational need. 

Qualifications

All PCRS staff are required to pass a Criminal Record Check, performed by the Ministry of Justice, including the vulnerable sector check for work with children and vulnerable adults.

All staff in our WorkBC centres are also required to pass a Criminal Record Check performed by the local police or RCMP as applicable, including the vulnerable sector check for work with children and vulnerable adults.

• Post-Secondary certificate, diploma in administration, customer service or relevant field.
• Provide exceptional customer service and resolve issues both in person and in a virtual service delivery environment.
• Dealing with difficult clients, utilizing de-escalation techniques and strategies both in person and virtually.
• MS Office and overall computer proficiency including data administration utilizing complex databases, specifically the Integrated Case Management (ICM) system.
• Demonstrated ability to understand and follow WorkBC policies and the Employment Insurance Act.

Additional Assets

• De-Escalation/Non-Violent Intervention training
• Occupational First Aid Level 1 or equivalent certification

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About PCRS

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

Our Vision     Everyone thriving in strong, healthy communities!

Our Mission   To inspire healthy and inclusive communities through leadership and collaboration.

Our Values    Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

We Offer Our Staff

• Equitable Base Pay – we are a Certified Living Wage Employer
• Generous paid vacation time, personal time, sick time; additional paid time off for life events
• Additional paid holidays, ex. Easter Monday, Boxing Day *
• Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
• Disability and Life Insurance Coverage *
• Employee & Family Assistance Program including preventative health & counselling *
• Membership in the Municipal Pension Plan with generous employer contributions *
• Flexible schedules and earned time off program *
• Full-day agency orientation and extensive training, with regular ongoing performance evaluations
• In-house digital and classroom learning opportunities; staff funding for professional development *
• Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.

* Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.