Manager of Employment Services

WorkBC Fraserworks New Westminster

Regular Full Time  |  Grid 50 ($52.05 - $54.30/hour)  |  Reporting to: Calum Scott, Director of Operations - Employment Services

Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at hr@pcrs.ca. Personal information will be kept confidential.

Opportunity

PCRS is proud to be part of the Fraser Works, a Co-op operated in partnership with Aware Society, Fraserside Community Services Society and MOSAIC. Fraser Works Co-op manages WorkBC centres in New Westminster and Burnaby Edmonds.

The Manager of Employment Services is accountable for the overall management of the New Westminster WorkBC Centre. Overseeing the day-to-day operations of the Centre, the Manager is responsible for providing training and supervision for staff. They will lead their team to develop and implement strategies that ensure effective service delivery and consistent evaluation of program operations to achieve the outcomes of the program. Additionally, they will be responsible to promote best practices, ensure high-quality services and the fiscal viability of the program.

The Manager will have management experience, a strong understanding of WorkBC policies and expertise working within the WorkBC model, as they will be responsible for auditing case files, approving training applications and ensuring compliance with eligibility requirements. As the WorkBC program and policies evolve and change, the Manager will adapt and disseminate the information and changes to the staff team, training them to fulfill their job duties.

Key Areas of Accountability:

• Strategic Planning
• Operational Leadership
• Team Management and Development
• Stakeholder Relations
• Financial Management
• Quality Assurance and Risk Management

This position may require working evenings based on operational need.

Responsibilities

Strategic Planning

• Participate in the development of the Fraser Works Co-op strategic plan, including providing direct input in plans regarding expansion, partnerships and contract renewal.
• Develop the WorkBC Centre Annual Business Plan (ABP).
• Leadership in proposal writing for WorkBC contract renewal.

Operational Leadership

• Implement and evaluate performance against the Annual Business Plan.
• Ensure overall operations, quality assurance and service delivery; implement and administer contracts; monitor, report, and assess service performance related to meeting contract outcomes.
• Work within applicable Act/Regulations and roles of government and funders. Identify, address and resolve issues related to policy, service provision, and facilities where applicable.
• Respond to client complaints and address concerns through identified complaint procedures.
• Produce and provide reports both regularly scheduled and when needed to Co-op Board of Directors.
• Apply Occupational Safety and Health standards as per WorkSafeBC to safeguard the health and safety of staff.
• Develop a Business Continuity Plan concurrent with mandate and service delivery.
• Understand and apply relevant policies and procedures from the Co-op member agencies.

Team Management and Development

• Lead and develop an engaged, collaborative and effective staff team.
• Ensure hiring, onboarding, accommodations and termination of staff is completed as required, in coordination and confirmed with the Co-op member agency as appropriate.
• Maintain staff schedule; ensuring accuracy of timesheets by managing and recording attendance, leaves of absences and earned time off. Requests for leaves of absence, time off and personal or medical accommodation are reviewed and confirmed with partner agency before final approval
• Prepare annual performance reviews for staff, upon agency review and approval the Manager will deliver the reviews to employees.
• Be available to staff to consult or provide training regarding policy issues, labour market information, program development and leadership.
• Communicate effectively with team members and peer managers and participate in the leadership team and team efforts.
• Provide opportunities for staff professional development and training.

Stakeholder Relations

• Maintain effective and appropriate relationships with funders, partner service delivery organizations, government officials, volunteers, and community groups.
• Advocate and promote the WorkBC Centre’s services, funding needs, and value to the community.
• Share and/or present best practices, innovative developments, tools and resources in community/stakeholder forums.
• Participate in committees, working groups, and associations; and develop community networks relevant to WorkBC services.
• Engage in public relations with government officials, policymakers, media, and the public.
• Represent Fraser Works Co-op at community and official functions.
• Liaise with national and provincial membership organizations.

Financial Management

• Manage all financial aspects of the WorkBC Centre
• Submit monthly invoice to funder; proactively monitor that all contractual obligations are met, reconciling any deficiencies in a timely manner.
• Work with the Accountant and Board for financial planning, management and outcome monitoring.
• Forecast program revenues and contractual obligations; adapt to and plan changes as needed.
• Track and approve employee mileage and other program related expenses.

Quality Assurance and Risk Management

• Understand and effectively use relevant technologies. 
• Ensure staff are trained on the ICM database to capture data accurately.
• Evaluate and disseminate data quality using the Business Intelligence Portal; develop systems and processes to meet and exceed key performance measures.

Qualifications

• University graduation in social work, social sciences, vocational counselling or equivalent combination of education and experience.  Post secondary education in management or business administration preferable or equivalent experience.
• Criminal Record Check including the vulnerable sector.
• Direct experience managing a WorkBC contract.
• Excellent knowledge of Employment Labour Market Services programs and strategies and relevant government legislation.
• Knowledge of employee relations, recruitment, and retention best practices
• Demonstrated experience in program management, staff leadership, supervision, fiscal management, and budgeting.
• Experience working with target population.
• Experience creating and working within a culturally inclusive environment for staff, partners, and participants.
• Effective team building, coaching and mentoring skills.
• Strong verbal, interpersonal, presentation, and written communication skills.
• Excellent time management skills: ability to balance multiple, often conflicting priorities

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About PCRS

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

Our Vision     Everyone thriving in strong, healthy communities!

Our Mission   To inspire healthy and inclusive communities through leadership and collaboration.

Our Values    Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

We Offer Our Staff

• Equitable Base Pay – we are a Certified Living Wage Employer
• Generous paid vacation time, personal time, sick time; additional paid time off for life events
• Additional paid holidays, ex. Easter Monday, Boxing Day *
• Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
• Disability and Life Insurance Coverage *
• Employee & Family Assistance Program including preventative health & counselling *
• Membership in the Municipal Pension Plan with generous employer contributions *
• Flexible schedules and earned time off program *
• Full-day agency orientation and extensive training, with regular ongoing performance evaluations
• In-house digital and classroom learning opportunities; staff funding for professional development *
• Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.

* Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.