Program Supervisor

Job No: PCRS63
Location: Surrey

Pathways to Education™ - SURREY

Regular Full Time (35 hours/week) (Grid 23)

PCRS is a long-standing, award-winning not-for-profit that serves the most vulnerable people in the Province of B.C. We believe that helping the most marginalized individuals and families will raise the health and well-being of the communities we serve. Our vision is to see everyone thriving in strong, healthy communities, and our mission is to inspire healthy and inclusive communities through leadership and collaboration. We value advocacy, diversity and inclusion, empowerment, service excellence, stewardship, and well-being. We have been recognized for placing a high value on work-life balance. Our Employee Family Assistance Program has a full preventative health program including nutrition awareness, stress reduction, and tools to assist our staff with maintaining work-life balance. We take care of our people who take care of the people we serve.

Position Summary:

The program supervisor works with the staff team and community to ensure the successful planning, implementation, evaluation, and ongoing development of the Pathways to Education program. The supervisor is responsible for the supervision of front-line staff, strengthening and expanding community partnerships, and the sustainability of the program overall. The program supervisor works in partnerships that support the specific academic and psycho social needs of program participants. The successful candidate is dynamic, skilled, and experienced connecting with diverse communities, including Aboriginal, newcomer, and LGBTQ youth to ensure they feel safe, supported, and connected.

Primary Duties:

  • Supervision and Support of Front-line Staff:
  • Supervise staff team to support youth to achieve educational success and retention in the program.
  • Support the team to ensure short and long-term planning and efficient and effective day-to-day operations.
  • Recruit, hire, train, and orient youth outreach workers, program facilitators, and site support staff.
  • Liaise with school staff or school board personnel, youth, parents, and community partners.

2)  Program Delivery, Development, and Evaluation:

  • Manage and oversee all aspects of the delivery of the program, including all levels of supports (i.e. one-on-one, academic, social, and financial support).
  • Monitor program delivery to identify and address challenges.
  • Develop appropriate systems to support program growth and ongoing evaluation.
  • Identify gaps in service delivery and develop strategies to address these gaps, through advocacy, program development, partnerships, and external.

3) Community and School Partnerships:

  • Ensure effective partnerships are developed and maintained, through active participation on committees and/or groups related to the community and school boards, as well as through ongoing informal liaison with program partners and other staff.
  • Develop relationships and strategic alliances with potential partner organizations to support the delivery of the program.
  • Negotiate and ensure all appropriate agreements to support programming are created and renewed, as required.

4) Administrative Duties:

  • Support Manager in the development of the annual program budget, authorize and monitor expenses.
  • Develop appropriate administrative systems to ensure efficient and effective processes to support the program.
  • Other administrative duties as required.

Knowledge, Skills, and Abilities:

  • Deep knowledge and understanding of the challenges and strengths, capacities, and assets of various populations living in the Whalley and Guildford neighbourhoods, with a particular focus on factors affecting educational success for youth from diverse backgrounds in the community.
  • Strong experience in program development (planning, implementation, and evaluation) within a diverse community-driven environment.
  • Knowledge of, and experience with, strengths-based case management processes and systems.
  • Experience providing supervisory support to front-line staff and staff working with significant caseloads in program planning and development.
  • Significant experience building and maintaining complex, multi-level partnerships with the community or social service agencies.
  • Knowledge or experience with youth development strategies and programming.
  • Problem-solving and conflict management skills.
  • Knowledge of community and social service resources.
  • Knowledge of and/or experience working with the public school system.
  • Knowledge of approaches to supporting youth with unique educational needs.
  • Demonstrated ability to work with youth, as well as parents, volunteers, secondary school teachers and other school staff, as well as other educational professionals.

Academic and Job Experience Required:

  • Relevant master’s degree (education, social work, counselling, etc.) or BSW.
  • Minimum four years’ supervisory experience plus two years’ community development experience and/or an equivalent combination of education and experience.                                             

Basic Requirements:

  • Criminal record check including the vulnerable sector
  • Standard first aid certificate and CPR


  • Silvana Guglielmetti, Manager, Pathways to Education
Salary Range:     $32.90/hour – $37.70/hour, Plus benefit package (100% employer paid)
Closing Date:     Open until filled

“PCRS fosters an environment that ensures a sense of belonging, dignity, and respect. We welcome applications from persons with diverse backgrounds and all abilities.”

Apply Now

Privacy Acknowledgment

PCRS is collecting personal information from you as part of the recruitment and selection process. PCRS recognizes the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.

Personal Details * Required field


Copyright © 2020 Pacific Community Resources Society Privacy Policy | Terms and Conditions