Youth Support Worker

Job No: PCRS547
Location: Chilliwack

Job Title : Youth Support Worker          

Program : Traverse                                             

Supervisor: Chloe Smith/Katrina Ovens, YSW Team Lead                                                                                        


Grid 13  ($29.96 - $31.24/hour)

Closing Date:  Open Until Filled

Regular Full Time (35 hours/week)                                                                                                                                                                                           

Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities.




Traverse is a program located in Chilliwack, BC, that provides bed-based treatment for youth (13-18) whose lives have been impacted by substance use. Traverse is a recreation-based program using a therapeutic approach focusing on trauma-informed practice to provide treatment and basic care, service planning and therapeutic recreation to respond to the emotional and practical needs of youth. This is an opportunity to work as a group facilitator within a larger multi-disciplinary team comprised of clinical counsellors, youth support workers, recreation workers, kitchen team, housekeeping and the intake and transition team.




  • Support the day to day needs of participants and daily activities of the program.
  • Support the emotional, physical, spiritual, and mental needs of participants.
  • Support youth with emotional regulation and coping skills
  • De-escalate crisis and facilitate conflict resolution.
  • Facilitate, co-facilitate, and support group-based programming with a focus on substance use, relevant mental health skills, life skills and recreation programming.
  • Encourage, motivate, and involve participants in all program activities and adapt groups to fit individual needs.
  • Participate alongside participants in programming and be a healthy role model by incorporating Traverse program agreements into your practice.
  • Completing and managing daily documentation such as case notes, critical incident reports, care team updates, trip planning, group outlines and programming calendars. 
  • Respond to challenging behaviors and situations with trauma informed practices, using a non-judgmental professional approach with appropriate boundaries and kindness.
  • Set and maintain value-based boundaries.
  • Dispense medication in accordance with medical direction.
  • Provide 1-1 and group support to participants.
  • Collaborative treatment team planning for your caseload of key youth
  • Create an atmosphere of inclusivity, acceptance, support, and confidence.
  • Work within a flexible work schedule and work the meet the operational requirements of a 24 hr, continuous intake, bed-based program.


  • Bachelor’s degree in a relevant discipline, bachelor’s degree in an unrelated discipline plus one years’ direct experience or Child and Youth Care Diploma, Child, and Youth Justice Diploma, Community Social Services Diploma plus two years’ experience.
  • An equivalent combination of education and experience may also be considered.
  • Knowledge and understanding of addictions, mental health, youth-work, and trauma-informed practices.
  • Class 5 Driver’s license


Additional Assets


  • Practiced understanding of cultural awareness and sensitivity when working with people from all genders, cultures, and identities.
  • Self-awareness of personal biases, personal signs of burnout, and self-care practices
  • Experience working with and delivering recreation programs for individuals with various abilities.
  • Experience working in a bed-based setting and an understanding of policy and procedure in such setting.
  • Demonstrated ability to work with youth with behavioural, social, emotional, and mental health challenges.
  • Effective computer skills and ability to use databases and Microsoft office suite.
  • Criminal Record Check including the vulnerable sector.
  • Tuberculosis and medical clearance
  • Current standard first aid certificate
  • Business use insurance
  • Use of own vehicle required (Mileage is paid)


Who We Are


Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.


Our Vision - Everyone thriving in strong, healthy communities!

Our Mission - To inspire healthy and inclusive communities through leadership and collaboration.

Our Values - Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being


We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.


We Offer

  • Equitable Base Pay – we are a Certified Living Wage Employer
    • Generous paid vacation time, personal time, sick time; additional paid time off for life events
    • Additional paid holidays, ex. Easter Monday, Boxing Day *
  • Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
    • Disability and Life Insurance Coverage *
    • Employee & Family Assistance Program including preventative health & counselling *
  • Membership in the Municipal Pension Plan with generous employer contributions *
  • Flexible schedules and earned time off program *
  • Full-day agency orientation and extensive training, with regular ongoing performance evaluations
  • In-house digital and classroom learning opportunities; staff funding for professional development *
  • Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.

* Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.


Persons who anticipate needing accommodations for any part of the application process may contact our HR department at Personal information will be kept confidential.

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