Team Lead Housing Services

Job No: PCRS381
Location: Surrey

Team Lead Housing Services

Surrey Youth Services – Surrey, BC

Term Full Time (35 hours/week) (Grid 18)

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. Our vision is to see everyone thriving in strong, healthy communities. Our strong agency values of advocacy, diversity and inclusion, empowerment, service excellence, stewardship, and well-being guide us in our work with participants and how we support our diverse staff. We place a high value on work-life balance. This is demonstrated through our compensation and comprehensive/fully employer-paid benefits package, including extended health and dental, sick leave, Municipal Pension, and flexible work options for many positions. Our Employee Family Assistance Program has a full preventative health program, including nutrition awareness, stress reduction, and tools to assist our staff with maintaining a work-life balance. We take care of our people who care for the people we serve.

Position Summary:

As a member of the Surrey Youth Services team, the Team Lead is part of a leadership group that oversees PCRSs’ youth services in Surrey.  The Housing Team Lead provides mentorship, support, and supervision to a team of specialized youth housing workers that work within MCFD contracts and Federal housing contracts. They will demonstrate strong organizational and leadership skills, including familiarity with federal contracts and budgets management. The position will require experience working in Surrey and experience in the housing field.  The Team Lead builds and develops partnerships and networks both in and outside the community. The successful candidate will be passionate about housing and understand the pathways that lead to youth homelessness.  They will encourage and promote a trauma informed, strength based and participant focused approach.

This position supports teams who work in the evenings and on weekends.  There will be on-call work, evening, and weekend work.

Primary Duties:

1) Liaises with other agencies/professional/community groups:

  • Maintains a positive relationship with the funder (Provincial and Federal), including meeting all required reporting
  • Represents the Program within PCRS as well as to other agencies and at community meetings, as per contract agreement
  • Maintains effective relationships with other youth-serving agencies within the community
  • Represents PCRS at community committees related to the housing.

 2) Provides Effective Leadership to the Program:

  • Setting objectives and tracking program outcomes
  • Communicates effectively with team members
  • Address the evolving needs of Program
  • Organizing, supporting, and developing the team environment
  • Delegate responsibilities and tasks, including training program staff
  • Provides Leadership in identifying problems and resolving them
  • Provides Leadership in developing program activities and evaluation.
  • Supports trauma-informed approach

  3) Provides Direct Supervision to the Program:

  • Assists in hiring new program staff
  • Coordinates orientation for new staff, practicum students, etc.
  • Provides opportunities for staff to consult or provide training regarding counselling issues, policy issues, etc.
  • Coordinates Team Meetings
  • Assesses performance and conducts supervision meetings
  • Gives and receives constructive criticism

 4) Provide Case Management Support to Staff:

  • Understands the importance of the role of case management and goal setting with a strength-based approach.
  • Engages in regular case management reviews with staff and provides support.

 5) To Maintain Health and Safety:

  • Understands the importance of the role of case management and goal setting with a strength-based approach.
  • Engages in regular case management reviews with staff and provides support.

Academic and Job Experience Required:

BA in related field plus 1 year directly related experience or a Child and Youth Care Diploma plus 2 years related experience, or a combination of related work experience and education may be considered.  Candidate must have relevant leadership/supervisory experience.

Basic Requirements:

  • Criminal Record Check, including the vulnerable sector
  • Proof of being fully Vaccinated for Covid 19
  • Standard First Aid Certificate and CPR
  • Experience working with newcomer/refugee youth struggling with settlement navigating through cultural and family dynamics
  • Valid Class 4 or 5 Driver’s License, with Business Insurance
  • Use of Own Vehicle with Reimbursement
  • Supervisory experience

Desired Requirements:

  • Familiarity with Motivational Interviewing, Solution Focused Counselling
  • Familiarity in managing large federal contracts


Tyler Lee, Manager Surrey Youth Services, South

Salary Range:   $31.60/hour – $32.98/hour, plus benefit package (100% employer-paid)
Closing Date:   Friday August 5, 2022, at 4:30pm

Offer of employment is conditional upon the applicant providing us with proof of being fully vaccinated against COVID-19

"Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our H.R. department at Personal information will be kept confidential."


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